EXTERNAL FAQ – “Help Centre”  

General  

Who owns Blueberry Markets? (video of Dean) 

Blueberry Markets is a private proprietary limited Australian company – our Australian Business Number (ABN) is 40 606 959 335. 

Is Blueberry Markets regulated?  (video of Dean) 

Yes. Blueberry Markets is an Authorised Representative of Eightcap Pty Ltd (ABN 73 139 495 944). Eightcap is regulated by the Australian Securities & Investments Commission (ASIC) – AFSL number is 391441. This information is freely available on ASIC Connect’s Professional Registers. 

What types of products do Blueberry Markets offer? 

Blueberry Markets is an online broker offering over-the-counter financial instruments (OTC). These instruments include forex, indices, metals, commodities, cryptocurrencies, and single stock shares.  

How are my funds held with Blueberry Markets? (video of Dean) 

As an ASIC regulated broker your funds are kept safe. All client funds are held in segregated client trust accounts with an Australian AA-rated bank. Please refer to our Product Disclosure Statement for more details.  

Who are our Liquidity Providers (LPs)? 

Our pricing is derived from several top-tier liquidity providers who stream prices to our platform. 

What kind of support will I receive?  

When you create a live account with us, you’ll be assigned an account manager who will be your main point of contact. For instant support, our 24/5 customer service team is available through email, live chat, and telephone.  

Who can apply for an account? 

You can open an account with us as an individual, companyor trust; we also facilitate joint accounts. We can accept applicants from most regions, however due to laws and regulations we are unable to offer services in certain areas. For more information regarding applications, please see Appendix A. 

What leverage do we offer? 

We currently offer a leverage ratio of up to 500:1 on our products. This means that $1 in your trading account will have a notional value of $500, thereby exponentially increasing your profits. The same can be said for losses however, so it’s important to know of and understand the implications an increased leverage will have on your account when trading. 

What are our costs and fees? 

We do not charge any fees for FX or CFD products, however swap rates apply to trades held overnight. Moreover, we charge a fee of AUD $20 per month to access ASX200 single-stocks on MT5, in addition to a 0.1% commission on the notional value traded. If over the course of a month a trader’s commission exceeds $20, we will waive the monthly fee.  

Can Blueberry Markets teach me how to trade? 

We ourselves cannot teach you how to trade or provide you with personal advice. However, we can refer you to a list of educational partners we work with. For more information, please email support@blueberrymarkets.com 

Does Blueberry Markets offer managed accounts? 

We do offer MAM/PAMM accounts, for more information please see Appendix D. 

Is Blueberry Markets an ECN broker? 

ECN itself stands for ‘Electronic Communication Network’This term is used to characterise how financial institutions interact with each other to form market pricing. Under this structure, brokers stream raw prices onto the platform and trades will either be offset by another client, liquidity provider (LP), or held internally.  

We consider ourselves to be a spot forex broker providing the ECN pricing model. This is because our pricing is sourced directly from LPs via an ECN, these prices are fed directly into the platform with no dealing desk interference; this is called Straight Through Processing (STP) execution. To optimise pricing and execution we do not offset every client position with our LPs, they may instead be held internally.  

Trading Accounts 

What account types does Blueberry Markets offer? 

We offer two types of accounts, Standard and Professional. You’ll enjoy the same features on each, except Professional accounts enjoy lower spreads with a commission of $7USD per standard lot per round turn, instead of only variable spread on standard accounts. Link to account types 

All MT4 and MT5 accounts are variable spread with market execution.  

What currencies do we support? 

We offer accounts in AUD, CAD, EUR, GBP, NZD, SGD, USD denominations.  

How do I apply and what are the requirements? 

Applying for a trading account is a super quick online process. To begin, click here; for more information please see our sign-up page (link to ‘sign up) 

How long does it take to set up an account? 

Demo accounts shouldn’t take longer than two minutes to setup, live account applications may take between 2-5 minutes to complete. 

If an application is submitted with correct and accurate documentation, a live account is usually created within 1 hour, depending on time of day when submitted.  

What is the minimum deposit? 

The minimum deposit required to open an account is USD $100, however accounts may be funded in smaller amounts once the minimum deposit has been met.  

Is it free to setup an account? 

Opening any account with us is completely free, all you need to start trading is to meet the minimum deposit conditions.  

How many live trading accounts can I have? 

There is a maximum of 5 accounts per person or per entity. An entity is classified as a non-individual, such as a company or trust. On approval, this limit can be increased.  

Do we provide demo accounts? 

Yes, we encourage all our clients to familiarise themselves with the products and platforms before going live. Our demo accounts usually have an expiry of 30 days; however, clients may apply for a non-expiring account by contacting their account manager.  

You can open a demo with us by clicking here (link to platforms page) 

Can I change the currency of my live account? 

Accounts that have not yet been funded can have their currency changed. To do so, please email your account manager directly, or support@blueberrymarkets.com 

An account that is funded but not yet traded may have their currency changed with some potential costs and time delay.  

(Eightcap Website) Please note however that you may be subjected to bank transfer fees and the market foreign exchange rates as we put in the request to transfer from one currency account to another bank where the other currency accounts are held. Please contact us if you wish to put in this request. 

How do I change my account leverage? 

Changing your leverage is made easy through the Client Portal. Each trading account listed on the Dashboard page has an actions button, clicking this will show a dropdown menu with the option to ‘change leverage’. Please note, leverages may be changed only when an account is funded.  

https://www.loom.com/share/e96f32b43e6a4080b06c9dd312da4455 

Does Blueberry Markets allow ‘scalping’ and ‘hedging’? 

Yes, we allow full scalping and hedging on our platforms.  

Can I trade using EAs (Expert Advisors) or other trading robots/algorithms? 

Yes, we do allow the use of EAs on our platforms.  

However, we do not provide support for these systems as they are available through third-party providers. Should you experience any difficulties related to this strategy, we suggest you contact your chosen EA provider directly.  

How do I close my trading account? 

If you wish to close your trading account, you’ll need to first withdraw all remaining funds from the account. Once complete, please contact your account manager or support@blueberrymarkets.com 

Trading Information 

What instruments do we offer? 

https://docs.google.com/spreadsheets/d/1KxvC2DeU8iyHnt0ubFFa0OcVkGfg5e-CTPLNyAnXBck/edit?usp=sharing 

What are our spreads and commissions? 

A spread is the difference between the buy (ask) and the sell (bid) price quoted for an underlying instrument.  

Spreads on our Standard Accounts range from 1 pip, whereas on our Professional Accounts they can be as little as 0.0. Professional Accounts also incur a commission of USD $7 per standard lot per round turn. This means that entering a trade with a volume of one lot costs $3.50, and closing the trade costs a further USD $3.50. 

To view our spreads, click here (link to spreads table) 

What is the minimum and maximum volume I can trade? 

You can trade as low as 0.01 lots (or 1000 units of base currency), and up to 40 lots (4,000,000 units of base currency) on all currency pairs.  

Other products such as CFDs have different specifications, to check this on the platform right-click in ‘market watch’ > specification > minimal/maximal volume 

https://www.loom.com/share/925e480793a94cc781800521efdc3a10 

What leverage can I select for my account? 

You may apply for leverage up to 500:1 on your trading account. Leverage changes are subject to account equity requirements but have the potential to be modified on a case by case basis. Please see below for details: 

Available Leverage Minimum Account Equity Maximum Account Equity 
500:1 $500 $5,000 
400:1 $500 $10,000 
300:1 $500 $50,000 
200:1 $500 $100,000 
100:1 $100 $100,000 +  
50:1 $100 $100,000 + 
25:1 $100 $100,000 + 
1:1 $100 $100,000 + 

 

What is a margin call? 

Please note that it is always a client’s responsibility to monitor their positions. We do not provide guaranteed stop-losses. 

We operate an automated ‘margin call’ mechanism to mitigate the risk of an account falling into negative equity. Generally, to manage this risk we take the following measures: 

  1. if the margin required to maintain an open position(s) takes up 100% of the funds shown in an account, the account is regarded as being on margin call; 
  1. if the funds available in an account only covers 80% or less of the margin requirements for open positions, the client will receive a visual message automatically on MT4 or MT5 asking them to consider taking appropriate action which can include depositing further funds or reducing exposure; and 
  1. if the funds available in an account only covers 50% of the margin requirements for open positions, any open trades will be automatically closed in order of magnitude until the account returns to a favourable or satisfactory position.  

What is our stop out level? 

All Blueberry Markets accounts have a stop out level of 50%. This means that your trade(s) will be stopped out when your free margin equals 50% of account equity.  

What is margin? 

Margin refers to the amount of money required to open or maintain a trading position. Margin requirements can vary depending on the instrument and trade volume, however, if you do not have enough free equity available you will be unable to open a position on the platform.  

Free margin is shown on your trading platform and indicates the amount available to open new positions. For calculations, see below: 

  • Margin Requirement = (current market price x volume) / account leverage
    For example 
  • GBPUSD is quoted at the current market price of 1.2208 
  • Your account leverage is set at 400:1 
  • You would like to trade 1 lot, the contract exposure equals 100,000 GBP 
  • Margin Requirement (1.2208 x 100,000) / 400 = USD $305.20  
  • Account Margin Percentage = (equity / margin) x 100
    For example: 
  • Your account equity is USD $5000 
  • Your account margin is USD $1000 
  • Margin Percentage = (5000 / 1000) x 100 = 500% 

Even though clients can select their account leveragecertain instruments have leverage restrictions. These are found in a product’s contract specification under ‘margin percentage’.  

https://www.loom.com/share/2f7abf128d64401bafd1dde03a392932 

margin percentage indicates the amount of margin required to open a trade volume of 1 lot, to make sense of this, see below: 

  1. Select a product in Market Watch > right-click > specification 
  1. Check the margin calculation mode. If the mode is ‘Forex’, the figure will be 100% or higher (sometimes 500%). 
  1. This shows you how much margin is required to open 1 lot of that product.  
  1. 100% means only the ‘normal’ amount of margin is required to open the trade. For example, if your account leverage is 1:200, your leverage for a product with this setting is 1:200. 
  1. 500% for example, means 5 x the ‘normal’ amount is required. Following the same example from above, if your account leverage is 1:200, your leverage for an instrument with this setting is 1:40. 
  1. If the margin calculation mode is ‘CFD’, the margin percentage will always be a figure below 100% (such as 0.5%) and is a fixed figure (any product under mode ‘CFD’ will have a fixed leverage, regardless of account leverage). 
  1. This figure simply represents the product leverage as a percentage and means that x% of the notional value of the trade as margin. 
  1. 0.2% = 1:500 / 0.5% = 1:200 / 1% = 1:100 / 10% = 1:10 

What happens when an account has no free margin? 

When an account has no free margin, you will not be able to open any new positions and/or any open positions will be stopped out. In certain circumstances, an account’s balance can become negative should the loss on the positions stoppedout exceed account balance. 

What is Blueberry Market’s GMT/UTC Offset? 

Blueberry Markets trading servers are currently set to New York close time. This means that 00:00 platform time coincides with 5pm New York time.  

Explain explain GMT DST 

What is a swap/rollover? 

Where a Forex position is held at the close of business on a trading day, a ‘Swap Credit’ or a ‘Swap Charge’ will be made to any unrealised profit/loss. Essentially, any open positions are automatically rolled over to the next trading day while the swap is calculated.  

Each currency has an interest rate component attached to it, and because Forex is traded in currency pairs, every trade involves not only two different currencies but also two different interest rates. The swap rate accounts for the difference in the interest rates between the base currency and the terms currency when a Forex position is held overnight (i.e. rolled over to the next business day). 

What time does Rollover occur? 

Blueberry Markets rollover occurs between 23:59 – 00:01 MT4 platform time. Any trades held during rollover will have overnight financing costs applied to the trade. This will appear as a ‘swap’ on your trading account.  

Why are swap rates tripled on Wednesdays? 

If a position is held overnight on a Wednesday – Thursday, the normal swap rate is tripled. This is because spot forex trades have a 2-day settlement period; an FX trade closed on Monday settles on Wednesday, a trade closed on Tuesday settles on Thursday, etc. Keep in mind that markets aren’t open on weekend, but trades can still be held over this period. By charging triple swaps on a Wednesday, this effectively accounts for holding trades over the weekend.  

 

 

Page Break 

Sign Up 

What You Need to Get Started 

Individual Requirements  

To apply for a Blueberry Markets account, you’ll need to meet the following requirements:  

  1. Be 18 years or older; 
  1. Have a valid passport or government issued photo ID  
  1. Have a legal residential address   

*Laws and regulations administered by ASIC and AUSTRAC impose restrictions on the provision of services to persons located in specified jurisdictions, for a full list of these see this link: (see Appendix A). Furthermore, if you travel to these locations, you may have limited access to your account.  

Technology Requirements 

Blueberry Markets is available on Metatrader 4 and 5. We have servers on these platforms available on PC / Windows, Mac, iOS, Android, and Webtrader (please provide links) 

Open an Account  

  1. Submit an application through our application webpage https://application.blueberrymarkets.com/live/ 
  1. You’ll receive an email and phone call from one of our account managers within one trading day either confirming your application’s approval or requesting further information.  
  1. Should we request further identity documentation, you may simply email them to your account manager who will forward to compliance for verification.  

Required Documents and Accepted Regions 

All applications will require either a valid passport OR government issued photo ID, AND a proof of address document such as a bank or utilities statement. This document MUST show your name, residential address, and have been issued in the past three months.  

For non-individual accounts, please see application requirements here: Appendix D 

*In some instances, we may request further documents to verify your identitygovernment-issued photo ID cards not issued in accordance with ICAO Document 9303 are required to be certified by a Notary Public. For further information, please see our application requirements (Appendix B and C).  

*Personal information disclaimer – privacy policy etc 

 

 


Blueberry Markets is not a financial adviser, and does not issue advice, recommendations, or opinion in relation to acquiring, holding or disposing of a margined transaction. We provide general advice only and accordingly you should consider how appropriate the advice (if any) is to your objectives, financial situation and needs before acting on the advice.